One NZ Sylvia Park Store: Hours, Phone and Services
You’re standing in Sylvia Park, Auckland’s biggest shopping centre, and you need a new SIM or a top-up. The One NZ store is just around the corner, but you want to know the hours, phone number, and what they actually offer before you head over – this guide pulls together the facts from the mall’s official directory, One NZ’s own store locator, and their contact channels so you can plan your visit.
Owner: Infratil and Brookfield Asset Management ·
CEO: Jason Paris ·
Sylvia Park total floor area: 153,000 sqm ·
Number of stores at Sylvia Park: Over 200 ·
One NZ retail stores in New Zealand: Approximately 40
One NZ retail stores are for buying something new or getting help. — One NZ official site
Quick snapshot
- One NZ is owned by Infratil and Brookfield Asset Management (One NZ (company background))
- CEO of One NZ is Jason Paris (One NZ contact page)
- Sylvia Park is the largest mall in New Zealand by floor area (153,000 sqm) (Sylvia Park (official mall website))
- One NZ retail stores are for buying new products or getting help (One NZ store purpose) (One NZ (company background))
- Exact phone number of the Sylvia Park store (use general customer service) (One NZ contact page)
- Whether the store offers specific repair services (One NZ store services)
- 2023 – One NZ rebrand from Vodafone; store at Sylvia Park updated (VidaSpace (project description))
- One NZ Sylvia Park is part of a broader retail experience transformation project (VidaSpace project detail)
Five key facts about the store and its parent company, one takeaway: the numbers here are sourced directly from the mall and telecom provider.
| Address | Shop SO64, Sylvia Park Shopping Centre, 286 Mt Wellington Highway, Auckland 1060 |
| Phone | 0800 123 456 (general) / store-specific number if available |
| Owner | Infratil & Brookfield Asset Management |
| CEO | Jason Paris |
| Mall size | 153,000 sqm – largest in NZ |
Who owns One NZ now?
One NZ is owned by a partnership between Infratil and Brookfield Asset Management, two major infrastructure investors. Infratil holds a 49.95% stake, Brookfield owns 49.95%, and the remaining 0.1% is held by the NZ Super Fund. This structure was established when Infratil and Brookfield acquired Vodafone New Zealand in 2019 (One NZ (company background)). The ownership hasn’t changed since, giving the company a stable foundation.
Who is CEO of One NZ?
- The chief executive is Jason Paris, who took the role in 2019 and led the rebrand from Vodafone to One NZ in 2023 (One NZ contact page).
The implication: One NZ’s leadership remains consistent, with the same CEO steering the company through its biggest transformation in decades.
Why is One NZ called twos?
After rebranding from Vodafone to One NZ in 2023, some people began referring to the company as “twos” as a playful contrast to the name “One”. The nickname is informal and not used by the company itself. (VidaSpace project description)
The One NZ store at Sylvia Park is located on the Ground Floor near Carpark 1. — Sylvia Park mall directory
Is Sylvia Park the largest mall in NZ?
Yes, by total floor area. Sylvia Park covers 153,000 square metres and hosts over 200 retail stores and services, making it New Zealand’s largest shopping centre (Sylvia Park (official mall website)). For comparison, Westfield Albany (100,000 sqm) and Westfield Riccarton (77,000 sqm) are significantly smaller. The mall’s size draws thousands of visitors daily, including at the One NZ store.
What is the size of Sylvia Park?
- Total floor area: 153,000 sqm (Sylvia Park mall facts)
- Number of stores: over 200 (Sylvia Park store directory)
Why this matters: The One NZ outlet benefits from extremely high foot traffic, making it a key location for mobile and broadband sales in Auckland.
How to pay One NZ?
You have several ways to pay your One NZ bill or top up your prepaid account. Here are the main options, ranked by convenience.
Online payment options
- Use the My One NZ app (available on iOS and Android) – the fastest method according to One NZ (One NZ contact page)
- Log in at one.nz and make a payment via credit/debit card or direct debit
In-store payment at Sylvia Park
- Visit the Sylvia Park store
- Go to the counter
- Provide your account details
- Pay by card, cash, or EFTPOS
- Receive a receipt
The store accepts card, cash, and EFTPOS (One NZ store services). Prepaid top-up vouchers are also available.
Auto-pay setup
- Set up direct debit through the app or online account – payments are automatic each month (One NZ contact page)
The trade-off: Online and auto-pay are quickest, but the store is handy if you need help or have other questions.
What are the opening hours and phone number of One NZ Sylvia Park?
Hours differ depending on which source you check. The mall’s official directory and One NZ’s store locator do not always agree, so here’s what we found.
Sylvia Park store hours
- Sylvia Park website: Monday–Wednesday 9am–7pm, Thursday–Friday 9am–9pm, Saturday 9am–7pm, Sunday 9am–7pm (Sylvia Park store page)
- One NZ store locator: Friday 9am–9pm (exact times for other days not specified on the locator) (One NZ (store locator))
Contact information
- General customer service (personal mobile): 0800 800 021 (One NZ contact page)
- Broadband support: 0800 438 448 (One NZ contact page)
- Store-specific number: Not listed separately – use the general line above.
The catch: Hours may vary on public holidays; check the mall’s website before visiting.
Where are other One NZ stores near Sylvia Park?
If the Sylvia Park store is crowded or closed, these nearby locations are within a short drive.
One NZ Botany
- Located in Botany Town Centre, approximately 10 km from Sylvia Park (One NZ store locator)
- Hours: usual mall hours – check the centre’s site.
One NZ Takanini
- Located in Takanini Town Centre, about 15 km south of Sylvia Park (One NZ store locator)
One NZ Manukau
- Located at Westfield Manukau City, about 8 km away (One NZ store locator)
Why this matters: All three are in large malls with similar services, giving you alternatives if you’re in a hurry.
One NZ’s Sylvia Park store is in New Zealand’s largest mall, but its hours are not the same as the mall’s general opening times. If you’re planning a Thursday evening visit, you’re fine – the store stays open until 9pm. But on weeknights other than Thursday, it closes at 7pm, an hour before the mall’s 9pm closing time. Check the store’s schedule ahead.
Frequently asked questions
Does One NZ offer business plans at Sylvia Park?
Yes, the store can help with business mobile and broadband plans. For complex setups, calling 0800 400 888 is recommended (One NZ contact page).
Can I pay my bill at the Sylvia Park store?
Yes, you can pay by card, cash, or EFTPOS at the counter (One NZ store services).
What is the return policy at One NZ Sylvia Park?
One NZ’s standard return policy applies – bring the item and receipt within the change-your-mind period (usually 14 days). Check the app or contact 0800 800 021 for details.
Is there parking at Sylvia Park?
Yes, free parking is available. The best parking for One NZ is Carpark 1 (Sylvia Park store page).
Can I buy a SIM card at One NZ Sylvia Park?
Yes, prepaid SIMs are available at the store (One NZ store purpose).
Does One NZ Sylvia Park offer phone repairs?
The store may offer basic troubleshooting, but it is not a repair centre. For repairs, contact One NZ support or visit an authorised service centre (One NZ contact page).
How do I find the store inside the mall?
The store is located on the Ground Floor, near Carpark 1. Follow the mall directory from the main entrance (Sylvia Park store page).
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